Frequently Asked Questions:

     What if a poster or print I am looking for is not listed on LocateArt.com?

Answer: LocateArt.com is adding new posters and prints to our website daily. If you do not find a poster or art print you are looking for it is possible we already carry it, but do not have it listed yet. Please contact us by e-mail or phone and we will check our growing product list. We will respond quickly to let you know if we can add it to our web site. E-mail us at contact@locateArt.com, or call 1-888-236-9922.

     What is your return policy?

Answer: 100% refund or exchange if authorization given by LocateArt.com, and authorization is obtained within 5 days of your receipt. Shipping and handing to be refunded if return is due to LocateArt.com's error only.

Return authorizations are only obtained by e-mailing to contact@locateart.com and providing details of why an order needs to be returned. A return authorization number will be issued in a reply e-mail with return shipping instructions.

      What is your shipping policy?

Answer: We use competitive shipping carriers to provide the lowest cost to our customers. In general all ground deliveries of posters and prints are shipped via US Postal Service while framed items, 2nd day delivery, and overnight deliveries are shipped via Federal Express. We may change to other shipping carriers when needed at our discretion to continue to provide a reliable low cost delivery solution.

What are the shipping costs and delivery times?

Answer: Our shipping costs and delivery times are listed in the tables below depending on which shipping method you choose at checkout.

How long will it take to get my order?
Answer: Depending on the combination of items you order, the order processing time will vary. Because we want to maintain competitive shipping rates, we ship all similar items in one shipment.

In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items until the item is restocked. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment.

When a print or poster is purchased along with a custom framed item the print or poster usually is shipped separate since the custom framing process takes longer.

Processing time of prints and posters is usually 3 to 5 business days. Processing time for custom framed items is usually 14 business days.

The time a purchased item takes to arrive at your destination is the processing time plus the delivery time listed in the tables above. Please keep in mind that all custom framed items are built to order. We strive to reduce processing time to get your order to you as quickly as possible.

Do you accept international orders outside the United State?

Answer: At this time we are only accepting orders within the United States of America. We are working on a solution to provide delivery to countries outside the United States of America at a future date.

How does LocateArt.com protect customer information?
Answer: When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What About "Cookies"?
Answer: "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store.

Where do I sign on to my free LocateArt.com e-mail account?
Answer: LocateArt.com offers free e-mail service to it's visitors. You can apply for a free e-mail account by clicking here. If you already have a free LocateArt.com  e-mail account you can sign on by going to our home page www.locateart.com and entering your user ID and password in the form in the upper right corner, remember to click the "Go!" button. Once signed on you can send, read, and manage your e-mail account.

Will LocateArt.com Disclose the Information it Collects to Outside Parties?
Answer: LocateArt.com does not sell, trade, or rent your personal information to others. LocateArt.com  may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. LocateArt.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of LocateArt.com , our users, or others.
 

Privacy Policy Summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at LocateArt.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by LocateArt.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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